1. These terms and conditions govern the mutual rights and obligations between the seller and the natural person who concludes the purchase contract (hereinafter referred to as the “buyer”) through the web interface located on the website available at the Internet address www.crmncollection.com (hereinafter referred to as the “online store” ).

3. The provisions of the terms and conditions are an integral part of the purchase contract. Different arrangements in the purchase contract take precedence over the provisions of these terms and conditions.

1. Information about the goods, including the prices of the individual goods and their main features, are listed with the individual goods in the online store catalog. The prices of the goods are listed including value added tax, all related fees and costs for returning the goods. The prices of the goods remain valid for the period during which they are displayed in the online store.

2. All presentations of goods placed in the online store catalog are of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods.

3. Information on costs associated with packaging and delivery of goods is published in the online store. The information on the costs associated with the packaging and delivery of the goods listed in the online store is only valid if the goods are delivered within the territory of the United Arab Emirates

4. Possible discounts from the purchase price of goods cannot be combined with each other, unless the seller and the buyer agree otherwise.

1. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are paid by the buyer himself. These costs do not differ from the base rate.

2. The buyer orders the goods in the following ways: through his customer account, after previous registration in the online store, by filling out the order form without registration

3. When placing an order, the buyer selects the goods, the number of goods, the method of payment and delivery.

3. In the event that the seller cannot fulfill any of the requirements listed in the order, he will send the buyer a changed offer to his email address. The amended offer is considered a new draft of the purchase contract, and the purchase contract is concluded in that case by the buyer’s confirmation of acceptance of this offer to the seller at his email address specified in these terms and conditions..

4. All orders accepted by the seller are binding.

5. In the event that there was an obvious technical error on the part of the seller when specifying the price of the goods in the online store, or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this obviously incorrect price, even if an automatic confirmation was sent to the buyer on receipt of the order according to these terms and conditions. The seller informs the buyer about the error without undue delay and sends the buyer a changed offer to his e-mail address. The amended offer is considered a new draft of the purchase contract, and the purchase contract is concluded in that case by confirmation of acceptance by the buyer to the seller’s email address.

1. The price of the goods and any costs associated with the delivery of the goods according to the purchase contract can be paid by the buyer in the following ways:

• cashless by credit card

• by cashless transfer to the seller’s account via the payment gateway

• in cash or by credit card for personal collection

1. In the case of payment through a payment gateway, the buyer follows the instructions of the relevant provider of electronic payments

2. In the case of non-cash payment, the buyer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller’s bank account.

3. The seller does not require any advance payment or other similar payment from the buyer. Payment of the purchase price before sending the goods is not a deposit.

4. According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in the event of a technical failure, then within 48 hours at the latest

5. The goods are delivered to the buyer:

• to the address specified by the buyer in the order

• by personal collect

1. The choice of delivery method is made during the ordering of goods.

2. The costs of delivery of the goods, depending on the method of sending and receiving the goods, are indicated in the buyer’s order and in the confirmation of the order by the seller. If the method of transport is agreed on the basis of a special request of the buyer, the buyer bears the risk and possible additional costs associated with this method of transport.

3. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.

4. When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier immediately. In the event of detection of a violation of the packaging indicating an unauthorized intrusion into the shipment, the buyer does not have to take over the shipment from the carrier.

5. The buyer acquires the ownership right to the goods by paying the full purchase price for the goods, including delivery costs, but first by receiving the goods. Responsibility for accidental destruction, damage or loss of goods passes to the buyer at the moment of acceptance of the goods or at the moment when the buyer had the obligation to accept the goods, but did not do so in violation of the purchase contract

1. To withdraw from the purchase contract, the buyer can use the sample form for withdrawal from the purchase contract provided by the seller. Withdrawal from the purchase contract shall be sent by the buyer to the seller’s email or delivery address specified in these terms and conditions. The seller will immediately confirm receipt of the form to the buyer.

2. The buyer who withdraws from the purchase contract is obliged to return the goods to the seller within 7 days of withdrawing from the purchase contract. The buyer bears the costs of returning the goods to the seller.

3. If the buyer withdraws from the purchase contract, the seller will return to him immediately, but no later than 14 days after withdrawing from the purchase contract, all funds, including delivery costs, that he received from him, in the same way. The seller will return the received funds to the buyer in another way only if the buyer agrees and if it does not incur additional costs.

4. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods to him or proves that he has sent the goods to the seller.

5. The goods must be returned by the buyer to the seller undamaged, unworn and unpolluted and, if possible, in the original packaging. The seller is entitled to unilaterally set off the claim for compensation for damage caused to the goods against the buyer’s claim for a refund of the purchase price.

6. The seller is entitled to withdraw from the purchase contract due to sold-out stocks, unavailability of the goods, or when the manufacturer, importer or supplier of the goods has stopped production or importation of the goods. The seller immediately informs the buyer via the e-mail address specified in the order and returns within 14 days from the notification of withdrawal from the purchase contract all funds, including delivery costs, which he received from him under the contract, in the same way, or in a way specified by the buyer.

1. The seller is responsible to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:

• the goods have the properties agreed upon by the parties, and if there is no agreement, they have the properties that the seller or manufacturer described or that the buyer expected due to the nature of the goods and on the basis of the advertising carried out by them,

• the goods are suitable for the purpose stated by the seller for their use or for which goods of the same type are normally used,

• the quality or design of the goods corresponds to the agreed sample or design, if the quality or design was determined according to the agreed sample or design

• is the goods in the corresponding quantity, measure or weight and

• the goods comply with the requirements of legal regulations.

2. The seller has obligations from faulty performance at least to the extent that the manufacturer’s obligations from faulty performance last. The buyer is otherwise entitled to exercise the right from a defect that occurs in the consumer goods within twenty-four months of receipt.

3. If the period for which the goods can be used is indicated on the sold goods, on their packaging, in the instructions attached to the goods or in advertising in accordance with other legal regulations, the provisions on the quality guarantee shall apply. With a quality guarantee, the seller undertakes that the goods will be suitable for use for the usual purpose for a certain period of time or that they will retain the usual properties. If the buyer complains to the seller about a defect in the goods, the deadline for exercising rights from defective performance does not run nor the warranty period for the period during which the buyer cannot use the defective goods.

4. The provisions stated in the previous paragraph of the terms and conditions do not apply to goods sold at a lower price to a defect for which a lower price was agreed, to wear and tear of the goods caused by its usual use, in the case of used goods to a defect corresponding to the degree of use or wear and tear the goods had when taken over by the buyer , or if it follows from the nature of the goods. The buyer does not have the right from faulty performance if he knew before taking over the goods that the goods had a defect, or if the buyer himself caused the defect.

5. In the event of a defect, the buyer can submit a complaint to the seller and demand:

• exchange for new product,

• repair of goods,

• a reasonable discount from the purchase price,

• Withdraw from the contract.

6. The buyer has the right to withdraw from the contract,

• if the goods have a substantial defect,

• if he cannot use the item properly due to the repeated occurrence of a defect or defects after repair,

• in the case of a greater number of product errors.

7. A breach of the contract of sale, which the breaching party already knew at the time of concluding the contract or should have known, that the other party would not have concluded the contract if it had foreseen this breach, is material.

8. In the case of a defect that means an insignificant breach of the contract (regardless of whether the defect is removable or non-removable), the buyer is entitled to the removal of the defect or a reasonable discount from the purchase price.

9. If there has been a case of a removable defect after repair repeatedly (usually the third complaint for the same defect or the fourth for different defects) or the goods have a greater number of defects (usually at least three defects at the same time), the buyer has the right to apply for a discount on the purchase price, exchange of goods or withdraw from the contract.

10. When making a complaint, the buyer is obliged to inform the seller of the right he has chosen. Changing the choice without the consent of the seller is only possible if the buyer has requested the repair of a defect that turns out to be irreparable. He will not choose if the buyer chooses his right from a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract.

11. If the repair or replacement of the goods is not possible, based on withdrawal from the contract, the buyer can request a full refund of the purchase price.

12. If the seller proves that the buyer knew about the defect in the goods before taking over or caused it himself, the seller is not obliged to comply with the buyer’s claim.

13. The buyer cannot claim discounted goods for the reason for which the given goods are discounted.

14. The seller is obliged to accept the complaint in any operation where receiving the complaint is possible, or even at the registered office or place of business. The seller is obliged to issue a written confirmation to the buyer of when the buyer exercised the right, what is the content of the claim and what method of settlement of the claim the buyer requires, as well as a confirmation of the date and method of settlement of the claim, including a confirmation of the repair and its duration, or a written justification rejection of the claim.

15. The seller or an employee authorized by him will decide on the complaint immediately, in complex cases within three working days. This period does not include the time appropriate for the type of product or service required for the professional assessment of the defect. The complaint, including the removal of the defect, must be processed without delay, no later than 30 days from the date of application of the complaint, unless the seller and the buyer agree on a longer period. The futile expiration of this period is considered a material breach of the contract and the buyer has the right to withdraw from the purchase contract. The moment of application of the complaint is considered to be the moment when the buyer’s will is manifested (invoking the right from defective performance) to the seller.

16. The seller informs the buyer in writing about the result of the complaint.

17. The buyer does not have the right from defective performance if the buyer knew before taking over the item that the item had a defect, or if the buyer caused the defect himself.

18. In the case of a justified complaint, the buyer has the right to compensation for the purposefully incurred costs incurred in connection with the application of the complaint. The buyer can exercise this right with the seller within one month after the expiration of the warranty period, otherwise the court may not recognize it.

19. The buyer has the choice of the complaint method.

20. Further rights and obligations of the parties related to the seller’s responsibility for defects are governed by the seller’s complaint procedure.

1. The contracting parties may deliver all written correspondence to each other via electronic mail.

2. The buyer delivers correspondence to the seller to the email address specified in these terms and conditions. The seller delivers correspondence to the buyer to the email address specified in his customer account or in the order.

1. All information you provide during our cooperation is confidential and we will treat it as such. If you do not give us your written consent, we will not use your data in any other way than for the purpose of fulfilling the contract, except for the email address to which business notifications can be sent, because this procedure is permitted by law, if you do not refuse it. These notifications can only concern similar or related goods and can be unsubscribed at any time in a simple way (by sending a letter, email or clicking on a link in a commercial notification). The e-mail address will be kept for this purpose for a period of 3 years from the conclusion of the last contract between the contracting parties.

2. Podrobnejšie informácie o ochrane osobných údajov nájdete v zásadách ochrany osobných údajov TU.

3. All credit/debit cards details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties. We will only disclose your information: when needed to provide the products and/or services you have requested when you permit us to do so; for the purpose of conducting credit checks;when permitted by applicable law; when we believe it is necessary to comply with a requirement of law enforcement agencies or when we believe it is necessary to enforce our Terms and Conditions and investigate violations thereof, to prevent, detect and address fraud, abuse, security risks or technical issues

4. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

All rights to the seller’s website, especially copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the seller. It is forbidden to copy, modify or otherwise use the website or part of it without the consent of the seller.

The seller is not responsible for errors arising as a result of interventions by third parties in the online store or as a result of its use contrary to its purpose. When using the online store, the buyer may not use procedures that could have a negative impact on its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components that make up the online store and use the online store or its parts or software equipment in such a way that would be contrary to its purpose or purpose.

The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

The wording of the terms and conditions can be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the effective period of the previous version of the terms and conditions.

A sample form for withdrawing from the contract is attached to the terms and conditions

(Complete and send this form only if you wish to withdraw from the contract)

Buyer’s name and surname:
……………………………………………………………….

Buyer’s address:
………………………………………………………………………………………………………….

Phone:
…………………………………………………………………………………………………………………………….

E-mail:
……………………………………………………………………………………………………………..

Type of goods………………………………………………………………………………………………………………………

Purchased on: …………………….. Price: ……………….. Order number:………………….…………….

Invoice number:……………………………………………………………………………………………………………………..

Reason for complaint, description of defect:

………………………………………..………………………………………………………………………………………………………………………………………………………..………………………………………………………………………………………………………………………………………………………..……………………………………………………………………………………………………………… ………………………………………..………………………………………………………………………………………………………………

The method used by the buyer to deal with the complaint (if the complaint is proven to be justified):

………………………………………..………………………………………………………………………………………………………………

Final resolution of the complaint (to be filled in by the Seller; the above information is filled in when the complaint is filed if the complaint is settled immediately on the spot – or immediately after the delivery of the defective goods to the Seller, or only after the complaint has been decided on the basis of a professional assessment):

…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Buyer’s signature: …………………….

Signature of the Seller (or responsible employee): …………………….

SELLER:

Vladimira Rodriguez

Email: vladimira.rod@gmail.com

www.crmncollection.com

BUYER:

Name and surname of the consumer(s)* ……………………..

Address of the consumer/consumers* ……………………..

Emailo off the consumer ……………………….

I hereby announce/we announce* that I/we withdraw* from the purchase contract,

the subject of which was the delivery of goods/from the contract for the provision of this service*:

……………………….

Date of order of goods / date of receipt* ……………………….

By withdrawing from the purchase contract / contract*, the consumer returns the purchased item to the seller

goods, while the costs associated with returning the goods are borne by the consumer.

Signature of the consumer(s)* ……………………….

At ………………………. day ………………. ……..

* Cross out if not applicable.